Shipping Policy

Thank you for shopping with Alora Glow This policy explains how and when your order will reach you.

Processing Time

Orders are processed and shipped within 1-2 business days of payment. Orders placed on weekends or public holidays are processed the next business day. You will receive an email confirmation when your order is placed and a second email when it ships.

Delivery Time

International orders typically arrive within 7-12 days after shipping. [Add your domestic delivery time here, or delete this line if you only ship internationally.] These are estimates, not guarantees. Delivery can take longer because of customs processing, carrier delays, weather, peak seasons or incorrect addresses.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the contents of your order. [Optional: Free shipping is available on orders over $X.]

Order Tracking

Once your order ships, you will receive a tracking number by email. Tracking may take 24-72 hours to show updates after the label is created. If you have not received tracking details within 3 business days of ordering, contact us at [email address].

Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are set by your local authorities, are not included in your order total, and are the customer's responsibility. We have no control over these fees and cannot predict their amount.

Incorrect Addresses

Please check your shipping address carefully before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, and we will try to update it before the order ships.

Lost, Delayed or Damaged Orders

If your order has not arrived after [15] days from the shipping date, or if it arrives damaged or incorrect, contact us at [email address] with your order number (and photos if the item is damaged). We will work with you to resolve the issue with a replacement or refund, in line with our Refund Policy.

Contact Us

Questions about your order? Email us at [email address]. We reply within [1-2] business days.